DeitY Guidelines on Social Media Usage by Government Organisations

The Department of Electronics and Information Technology (DeitY) and the Ministry of Communications and Information Technology have introduced frameworks to optimize social media utilization and enhance citizen engagement in e-Governance initiatives.

These guidelines emphasize moving beyond passive information dissemination to fostering active public participation across various platforms, including social networks, e-commerce platforms, and self-publishing media like YouTube. Government agencies were also urged to ensure compliance with data protection laws while maintaining consistent communication in Indian languages.

Read the guidelines:Approved Social Media Framework and Guidelines _2012